Employment

Job Description- Family Services Coordinator

Link to Apply Through Indeed: https://www.indeed.com/viewjob?jk=5ef40aa829aa06c2&from=shareddesktop_copy 

Overview

REACH CNY, Inc. is dedicated to implementing evidence-based strategies aimed at improving health outcomes and reducing health disparities. We collaborate with partner organizations and the community to create impactful solutions that enhance the well-being of families.

Summary

As a Family Services Coordinator at REACH CNY, Inc., you will play an essential role in supporting families participating in court-ordered supervised visitation services. This position is responsible for coordinating client schedules, conducting intake assessments, facilitating communication with families and court professionals, and providing ongoing program support. The Family Services Coordinator also assists in connecting families with community resources and wraparound services while promoting a safe, structured, and supportive visitation environment. This role is vital to maintaining effective program operations, prioritizing family safety, and supporting the overall well-being of the children and families we serve.

Responsibilities

● Coordinate and manage supervised visitation schedules, client intakes, and ongoing program services.

● Monitor court-ordered supervised visits to ensure a safe and supportive environment for children and families.

● Identify and address safety concerns, policy violations, and behaviors involving power and control.

● Prepare objective visitation reports, document incidents, and provide updates to Family Court as needed.

● Screen incoming inquiries, determine program eligibility, and answer questions about services, policies, and procedures.

● Assess family needs and connect clients with appropriate community resources and support services.

● Communicate and collaborate with families, attorneys, court personnel, and community service providers.

● Manage conflicts and provide appropriate interventions during supervised visits.

● Support compliance with Office on Violence Against Women (OVW) and Justice for Families (JFF) grant requirements.

● Provide guidance and oversight to program staff in the Program Director's absence, ensuring daily operations run smoothly and program policies are followed.

Requirements

● Bachelor's degree in Social Work, Human Services, Psychology, Criminal Justice, or a related field. Or 5 years of equivalent experience working with families and/or youth.

● Experience working with children and families involved in Family Court, child welfare, or social service systems preferred.

● Knowledge of domestic violence, family dynamics, trauma-informed care, and child development.

● Experience in case management, crisis intervention, and coordinating services for high-conflict families.

● Previous experience providing staff guidance, training, or program oversight preferred.

If you are passionate about making a difference in the lives of families and have the skills to advocate effectively, we invite you to apply today to join our dedicated team at REACH CNY, Inc.

Job Type: Full-time

Pay: $24.50 per hour

Expected hours: 37.5 per week

Benefits:

● 401(k)

● 401(k) matching

● Dental insurance

● Employee assistance program

● Flexible schedule

● Flexible spending account

● Health insurance

● Life insurance

● Loan forgiveness

● Paid time off

● Parental leave

● Professional development assistance

● Vision insurance

Schedule & Hours

● Work Schedule: Monday–Thursday and the third Saturday of each month.

● Program Operating Hours: 8:00 AM – 7:30 PM.

● Scheduling Flexibility: Flexible scheduling options available to support work-life balance.

Application Question(s):

● Do you have a valid driver's license and a reliable car?

Work Location:

● In Person

Job Type: Full-time

Pay: From $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you have a valid driver's license and a reliable car?

Education:

• Bachelor's (Required)

Work Location: In person